Shipping & Delivery Policy
DELIVERY
Products purchased on alexanderjan.com will be shipped via a third-party logistics company or our designated delivery service providers to the shipping address provided with your order. Upon delivery by the carrier and/or delivery service providers, title and the risk of loss, theft, damage, or destruction of the products transfer to you. Please review our Refund & Return Policy.
FREE SHIPPING
Free Shipping is included in all purchases on alexanderjan.com
SHIPMENT & DELIVERY TIMELINES
Dates and timelines provided for shipment, delivery, manufacturing, or lead times are estimates. ALEXANDER JAN will not be liable for failure to ship, deliver, manufacture, or produce products by the estimated timelines.
COMPLIANCE WITH LAWS.
You are responsible for complying with all applicable local, state, federal, and international laws regarding the receipt, possession, and use of products and/or delivery services. By placing an order, you confirm that the products and delivery services will be used lawfully and in accordance with these terms.
CHANGE OF DELIVERY ADDRESS
You are able to change your delivery address within 7 days of placing your order. If you need to change the delivery address please contact our Customer Service Team at contact@alexanderjan.com with “Delivery Address Change - Order #XXXXXX”.
DELIVERY TIMING
We will contact you within 1-5 days to advise when your order will be ready for delivery to the address provided in your order.
INSPECTION
It is the customer's full responsibility to inspect the product upon delivery to ensure it is in satisfactory condition, without any obvious damage, and delivered in the quantities noted on the order. Any damages should be reported on the delivery note. ALEXANDER JAN will not be responsible for any losses incurred if the customer fails to fulfill this obligation, to the extent permitted by law.
Even if a customer's designee receives the merchandise on their behalf, the customer is still responsible for ensuring all items are in satisfactory condition.
RISK PASSES ON DELIVERY
Once the products have been delivered by ALEXANDER JAN to the customer or its representative, the responsibility for the products passes from ALEXANDER JAN to the customer including, without limitation, the risk of them becoming lost or damaged.
ACCEPTED VARIATIONS OF NATURAL PRODUCTS
Certain natural products may display variations in shading, size, and finish due to their inherent characteristics, which should not be seen as defects. Natural materials like marble, wood, or stone often exhibit a greater degree of variation compared to other ALEXANDER JAN products, including variations in shading and patterns. These materials may contain imperfections such as knots in wood or variations in shading, color, or veining intensity in marble, reflecting their natural origin. It's highly unlikely to find two natural products that are identical in shading or design. Customers acknowledge that while natural products supplied may not perfectly match those seen on the website or other marketing channels, they will be similar. Proper maintenance is essential for natural products to preserve their quality and aesthetic; customers must follow all provided instructions in the product's warranty and maintenance guidelines.
CLAIMS POLICY
All product claims or errors must be reported upon acceptance of goods and confirmed in writing within 15 days of the receipt of goods. All claims made after 15 days will be waived.
Such claims shall be made to contact@alexanderjan.com.
You can contact and ask questions about the Shipping & Delivery Policy at contact@alexanderjan.com.
Last updated: April 1, 2024
